Effective Date: Jan 2025

1. Introduction

Welcome to 4L Logistics Services Est. (hereinafter “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website and logistics services.  

2. Information We Collect

We collect various types of information to provide and improve our services.

• Personal Information: This includes information that can be used to identify you, such as:
  • Name
  • Address (shipping and billing)
  • Email address
  • Phone number
  • Payment information (processed securely through third-party payment processors)
  • Government identification for customs or regulatory purposes.
• Logistics Information: This includes information related to your shipments, such as:
  • Shipment tracking numbers
  • Package dimensions and weight
  • Delivery locations
  • Shipment contents (as provided by you)
• Technical Information: This includes information collected automatically when you use our website, such as:
  • IP address
  • Browser type
  • Device information
  • Cookies and similar tracking technologies
  • Website usage data

3. How We Use Your Information

We use your information for various purposes, including:

• Providing and managing our logistics services.
• Processing and fulfilling your orders.
• Communicating with you about your shipments and account.
• Improving our website and services.
• Personalizing your experience.
• Sending you marketing and promotional materials (with your consent).
• Complying with legal obligations.
• For fraud prevention, and security.

4. Sharing Your Information

We may share your information with:

• Third-party service providers: To facilitate our logistics services, such as shipping carriers, payment processors, and IT service providers.
• Business partners: To provide specific services you request.
• Legal authorities: When required by law or to protect our rights.
• Customs and regulatory agencies: For international shipments.
• In the event of a merger, sale, or aquisition of our company.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.  

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.  

7. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.  
• Correction: You can request to correct any inaccuracies in your personal information.
• Deletion: You can request to delete your personal information (subject to legal limitations).  
• Objection: You can object to the processing of your personal information.  
• Restriction: You can request to restrict the processing of your personal information.
• Data portability: you can request a copy of your personal data in a machine-readable format.
• Withdraw consent: If we are processing your data based on consent, you may withdraw that consent at any time.

To exercise these rights, please contact us at [email protected]

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about your website usage. You can manage your cookie preferences through your browser settings.  

9. International Data Transfers

If you are accessing our services from a location outside of our primary data storage location, your data may be transferred to, stored, and processed in other countries. We take appropriate measures to ensure your data is protected in accordance with this Privacy Policy and applicable laws.

10. Children’s Privacy

Our services are not intended for children under the age of [Insert Age]. We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child under this age, we will take steps to delete it.  

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.  

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: [email protected]  

4L Logistics Services Est. Saudi Arabia – Jeddah Alsafa Dist. [email protected]

13. Governing Law

This privacy policy is governed by the laws of Saudi Arabia.